Cancellation policy

Subscription Policy

We offer convenient subscription options so you can enjoy your favorite products without the hassle of reordering. By enrolling in a subscription, you agree to the following terms:

Manage Your Subscription Anytime

You're always in control of your subscription. You may cancel, pause, or update your subscription at any time through our Customer Portal before your next scheduled billing date.

Any changes made after a renewal has been processed will apply to future orders and will not affect the current shipment.

Subscription Billing

Your selected payment method will be automatically charged on your scheduled renewal date based on the delivery frequency you chose at checkout.

You will continue to receive recurring shipments until you choose to cancel your subscription.

Subscription Refund Policy

Because subscription orders are processed automatically, we are unable to provide refunds once a subscription renewal payment has been successfully processed.

This policy applies only to recurring subscription renewals and is separate from our 30-Day Money-Back Guarantee for first-time product purchases.

If you no longer wish to receive future subscription shipments, simply cancel your subscription before your next billing date.

Customer Portal

You can manage every aspect of your subscription through our Customer Portal, including:

* View upcoming orders
* Update your shipping address
* Change your payment method
* Modify your delivery frequency
* Skip an upcoming shipment
* Pause or cancel your subscription
* Review your subscription history

We recommend keeping your payment and shipping information up to date to avoid delays or failed renewals.

Failed Payments

If a renewal payment cannot be processed, we may attempt to charge your payment method again. If payment continues to fail, your subscription may be paused or canceled until your billing information is updated.

## Shipping

Subscription orders are processed and shipped according to our standard shipping timelines. Once an order has been processed for shipment, it cannot be modified or canceled.

Questions

If you have any questions about your subscription or need assistance managing your account, our customer support team is always happy to help. You can email us at info@sorivashop.com